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Fundraising Operations & CRM Specialist
Department: Advancement Office
Reports to: Associate Director of Advancement
Position Overview
The American University of Rome (AUR) is seeking a detail-oriented and analytically minded professional to support the growth of its fundraising and donor engagement activities.
The Fundraising Operations & CRM Specialist plays a key role in ensuring data accuracy, efficient gift processing, and high-quality donor stewardship in support of the University’s fundraising initiatives, including its current $10M Comprehensive Campaign. The role also supports campaign tracking and reporting, as well as prospect research and the identification of new donors, helping to build and maintain a strong pipeline of alumni, parents, and friends of the University.
This position is ideal for candidates with experience in CRM management, data analysis, market research, or fundraising support who are interested in applying their skills in a mission-driven, international academic environment.
CRM Management & Data Integrity
- Support the implementation, maintenance, and optimization of the department’s CRM system (Slate for Advancement).
- Manage donor records, ensuring accuracy, completeness, and compliance with internal data standards.
- Oversee data entry workflows for gifts, pledges, and donor interactions.
- Assist in the migration, cleaning, and consolidation of historical donor data.
Fundraising Operations & Reporting
- Support tracking and monitoring of campaign progress and fundraising performance.
- Maintain gift tracking tools and support reconciliation of donations and pledges.
- Produce regular reports and dashboards on core fundraising metrics (donor participation, new gifts and commitments, donor retention, etc.).
- Provide data insights to inform fundraising strategies and outreach activities.
Donor Services & Stewardship
- Manage the preparation and timely delivery of donor acknowledgments and correspondence.
- Support stewardship initiatives, including donor recognition programs and pledge fulfillment tracking.
- Assist with the administration of planned giving and donor recognition initiatives.
Prospect Research
- Conduct research on prospective donors, including alumni, parents, foundations, and other individuals connected to the University.
- Support the identification of major and leadership level gift prospects.
- Maintain prospect tracking systems and research documentation.
- Prepare briefing materials and background profiles to support fundraising meetings and engagement activities.
Qualifications
- 2–4 years of relevant professional experience in CRM management, database administration, fundraising operations, marketing analytics, or market research.
- Strong experience working with CRM or database systems and proven accuracy in managing structured datasets.
- Solid reporting and analytical skills; advanced proficiency in Excel (or equivalent tool).
- Excellent written and spoken English (C1 level or equivalent).
- Strong organizational skills and ability to manage multiple tasks and deadlines.
- Interest in fundraising, philanthropy, or the higher education sector.
Additional Information:
- This position is based on the AUR campus in Rome, Italy.
- Candidates must either hold a valid Italian work permit or be willing and able to relocate to Italy
Application & Procedure
Applications must be submitted by email to applications@aur.edu with an up-to-date CV attached. The email subject line must include “HR 1_26 Fundraising Operations & CRM Specialist” and the candidate’s full name, and the CV must be provided in PDF format.
Send application by March 11h
Position begins in April.
Multi-Media Lab & Equipment Coordinator
The Position
The American University of Rome is looking for a part time (20 hours/week) Multi-Media Lab & Equipment Coordinator to join their IT team. The Candidate will be responsible for servicing and managing specialized labs and equipment that support AUR’s academic programs in Communication & Digital Media and Film. The Multi-Media Lab & Equipment Coordinator should possess a high-level skill set in audio/visual systems and applications and have a strong understanding of the principles of digital media and film design.
Key Responsibilities:
Inventory & Maintenance
- Keep a comprehensive inventory of cameras, audio gear, computers, and software, including maintenance schedules, warranties, and end-of-life planning.
- Purchase replacement gear and coordinate facility or equipment upgrades in consultation with IT and program directors.
Access & Checkout
- Deploy and manage a campus-wide booking system for labs, studios, and post-production rooms.
- Oversee daily check-out / return procedures, ensure equipment and supplies are available for classes, labs, and special events, and track any loss or damage.
Lab & Software Administration
- Maintain multimedia-lab computers: perform operating-system and software upgrades, updates and patches. Engage in mobile-device-management (MDM) tools such as In-Tune, and mange disk storage availability.
- Provide first-line troubleshooting and technical support for production software (Adobe Creative Cloud, DaVinci Resolve, Blender, etc.) and film-production equipment.
Student Support
- Offer technical advice during lab assistance/check-out opening hours
- Arrange extended loans for capstone students, coordinating with faculty mentors to avoid conflicts with regular coursework.
Data, Budget Liaison & Reporting
- Compile usage metrics and cost data for the Finance Office to inform and monitor operating and capital-expenditure.
- On a yearly basis, gather new department equipment needs and space requests and compile an initial budget/space proposal for submission to the IT Director. Ensure proposal aligns with Program outcomes assessment results.
- Produce a concise utilization report each term for IT leadership and other stakeholders.
Student-Assistant Management
- Supervise and train student assistants who staff the labs and run the equipment-checkout desk.
Showcase & Outreach
- Work with Program Directors to maintain an online portal showcasing student film and media projects produced at the University.
Required Qualifications:
- Bachelor’s degree in a related field or the equivalent in work experience.
- A high-level skill set in AV technologies, equipment and applications. Including film making equipment, computers, operating systems and film specific applications. Must be autonomous in providing 1st and 2nd level support to students and department faculty.
- A sound understanding of digital media and film design concepts.
- At least 3 years’ proven work experience in a similar role
- Strong problem-solving skills, be able to engage in independent study of solutions to problems.
- Strong analytical and critical thinking skills.
- Strong communication skills with the ability to explain complex technology related issues to non-skilled users.
- Advanced written and spoken English, must be able to hold conversation with native speakers
- Demonstrated ability to work across cultures, value differences and have an inclusive approach.
Additional Information:
- This position is based on the AUR campus in Rome, Italy.
- Candidates must either hold a valid Italian work permit.
- Reporting line: Reports to the Director of Computer Services; joins a team of four.
Application & Procedure
- All applicants must have the right to work in Italy.
- Applicants should submit a letter of application to applications@aur.edu detailing their relevant experience, as well as a CV that includes the names of three references to be contacted should the candidate proceed to the interview stage. Please include ref: HR 11_2025 Multi-Media Lab & Equipment Coordinator and the candidate's full name in the subject field. AUR is an equal opportunity employer.
Further details
Send application by December 12th.
Position begins in January.
PRIVACY POLICY G.D.P.R. 679/2016
Pursuant to Art. 13 of Legislative Decree no. 196/2003 and Art. 13 and 14 of EU Regulation 2016/679
The American University of Rome, with registered office in Rome, at Via Pietro Roselli n. 4, as Data Controller, pursuant to Articles 4 and 28 of Legislative Decree no. 196/2003 (hereinafter, the “Privacy Act”) and Articles 4, 7, and 24 of EU Regulation 2016/679 regarding the protection of personal data for natural persons (hereinafter, “EU Regulation”). Please be advised that pursuant to Art. 13 of the Privacy Act, and Art. 13 and 14 of the EU Regulation, we are the Data Controller for your persona data. As such, we shall process your data for the purposes, and using the methods indicated herein, in compliance with the aforementioned laws and regulations, as well as the principles of lawfulness, ethics, minimization, integrity, transparency, accountability, and the duties of confidentiality to which the undersigned University is bound, in order to provide the utmost protection to your privacy.
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